House of Koopslie is an e-commerce business. You can buy our products in one of 3 ways, as we do not have a retail storefront:
- At an independent boutique or retailer
- On our retail website
- At a craft show at a House of Koopslie booth
If you’ve purchased your House of Koopslie product from an independent retailer or boutique, then your product can only be returned to the location in which you’ve bought it. The return/exchange policy dictated by the store in which you’ve purchased your item will be applicable..
Retail Website Exchange Policy
If you’ve purchased your House of Koopslie product directly through our website, then you may return the product to us for an exchange or refund within 14 days of the receipt of your purchase. The product must be unworn, unwashed and in its original condition in order to issue an exchange or refund. We are unable to reimburse you for shipping costs and there are no refunds on sale items.
You can fill out our contact form here to submit your request for a refund or exchange. We will get back to you within 24 business hours with an address in which you can send your product too.
Craft Show Exchange Policy
We are unable to provide refunds to items purchase at one of our booths at a craft show. Fill out of contact form within 30 days of the receipt of your purchase, and we can issue you an exchange or online credit to use on our retail website. Additional shipping charges may be applied.