House of Koopslie is an e-commerce business. You can buy our products in one of 3 ways, as we do not have a retail storefront:
- At an independent boutique or retailer
- On our retail website
- At a craft show at a House of Koopslie booth
If you’ve purchased your House of Koopslie product from an independent retailer or boutique, then your product can only be returned to the location in which you’ve bought it. The return/exchange policy dictated by the store in which you’ve purchased your item will be applicable.
Retail Website Exchange Policy
We are confident that you're going to love your super comfy, high quality House of Koopslie pieces. If for any reason, you're not 100% happy with your purchase, we can exchange your items for another item or offer you store credit within 15 days of receiving your order.
If we have made a mistake on your order, we will make it right! Please fill out our contact form here.
Craft Show Exchange Policy
We are unable to provide refunds however we can offer an exchange or online store credit on items purchased at a craft show within 7 days of the craft show. Proof of purchase is required.