FAQ

 

Where can I purchase your products?

Our products are available at several super star retailers. You can visit our store locator here to view all of the boutiques carrying our products! We are constantly updating our Store Locator to give you a selection of our retailers to chose from. If you have a favourite retailer that you would like to start carrying House of Koopslie products, please send us the store information and we will contact them! If they place an order, then we will send you some House of Koopslie swag as a thank you! 

How do I care for my House of Koopslie product?

We love our bamboo fabric so much that we want to take care of it the best as we can! We suggest washing in cool water and hanging to dry. For storage, we recommend hanging it up – the fabric loves it and it looks oh so good in our closets!

 

What is your return policy?

To view our return policy, please visit here.

 

I really want to purchase a House of Koopslie product, but I don’t know what size I am – help!

Luckily, all of our products are either one size fits all or available in just two sizes. It makes finding your perfect fit easy! However, if you’re wavering between the two sizes, we have received some helpful customer feedback! If you would prefer to convert your letter size to a US number size, please see the chart below:

XS-M

2-8

XS-L

2-10/12

L-XL

10/12-14

XL-2XL

14-18

 

Of course, if you feel more comfortable finding your perfect fit in store, please visit our Store Locator and find a boutique near you!

Do the bum warmers actually fit XS-L?

I told you, we really do love our bamboo fabric! It really does fit XS-L! See for yourself! 

I just noticed a House of Koopslie product that I am dying to get my hands on has sold out! When will it be restocked?

At House of Koopslie, we are working hard to replenish our stock. You will always be the first one notified of restocks if you sign up for our newsletter! Of course, you can visit any of our superstar retailers if you can’t wait (we know we can’t)!

 

Do you offer local pick up?

We do not offer local pick up at this time. However, we do offer free shipping on orders over $99!

 

Do you sell wholesale?

Yes, we do! Thank you for your interest in carrying House of Koopslie in your store. Please email sales {@} houseofkoopslie.com for our latest look book and wholesale information.

 

Do you do custom orders?

We are unable to fulfill custom orders at this time.

 

Can I request a new colour in my favourite House of Koopslie product?

We are unable to fulfill custom orders at this time. Luckily, we stock all of our products in hit colours and we are constantly on the search for the perfect seasonal shade!